Refund policy

Return & Refund Policy

Because CC Aquatics sells live and perishable products, all sales are final. We do not accept returns or provide cash refunds on livestock, corals, or live phytoplankton.

Corals & Livestock

We take great care to ensure livestock is healthy when it leaves our care. If a coral or other livestock is dead or appears seriously compromised at the time of pickup or delivery, please contact us within 2 hours of receiving your order.

Claims must be submitted by email to support@ccaquatics.net and include clear photos of the affected livestock along with a brief description of the issue.

Approved claims will be resolved with a replacement or store credit at the discretion of CC Aquatics. Cash refunds will not be issued.

Once livestock has been introduced into the customer's aquarium, CC Aquatics cannot guarantee its condition or survival. Aquarium conditions including water parameters, acclimation, lighting, flow, tankmates, handling, and other factors are outside of our control.

WYSIWYG Corals

Corals identified as WYSIWYG ("What You See Is What You Get") are the individual coral shown in the product photographs. Natural differences in appearance may occur under different aquarium lighting, photography settings, viewing conditions, or after acclimation.

Clean & Crisp Live Phytoplankton

Clean & Crisp phytoplankton is a live, perishable product and all sales are final.

If a bottle is damaged, leaking, or appears otherwise compromised when received, please contact us immediately upon receipt at support@ccaquatics.net. Claims must include clear photos of the bottle/product and a brief description of the issue.

Approved claims will be resolved with a replacement or store credit at the discretion of CC Aquatics. Cash refunds will not be issued.

Questions or Concerns

If you have questions about an order or believe there is a problem with a product you received, please contact us at support@ccaquatics.net.